At Noor Fashion, we want you to be completely satisfied with your purchase. If you are not entirely happy with your ladies’ suit, we are here to help.
1. Return Window
Defective/Damaged Items: You must initiate a return request within 3 days of receiving your order if the product is damaged or defective.
Standard Returns/Exchanges: For other reasons (such as size issues), you have up to 7 days from the delivery date to request a return or exchange.
2. Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the following conditions must be met:
Unused Condition: The garment must be unworn, unwashed, and in the same condition as when you received it.
Original Packaging: The item must be in its original packaging with all tags, labels, and the MRP tag still attached and untampered.
Proof of Purchase: You must provide a valid receipt or proof of purchase (VAT/PAN bill if provided).
Exclusions: We do not accept returns on sale items, gift cards, or customized/altered suits. For hygiene reasons, accessories like hijabs or pins cannot be returned once the seal is broken.
3. Return Process
Contact Us: To start a return, email us at admin@noorfashionnepal.com or call 9819206944 within the timeframe mentioned above.
Inspection: Once we receive the item at our Kathmandu location, we will inspect it to ensure it meets our return conditions.
Approval: We will notify you via email or phone regarding the approval or rejection of your return.
4. Refunds & Compensation
Refund Method: Approved refunds will be processed to your original payment method (e.g., eSewa, Khalti, or bank transfer).
Processing Time: Please allow 5 to 7 business days for the refund to reflect in your account after we approve the return.
Store Credit/Exchange: You may choose to receive store credit or exchange the item for a different size or a suit of equal or higher value.
5. Shipping Costs
Damaged/Incorrect Items: Noor Fashion will cover the return shipping costs if the item was defective or the wrong product was sent.
Customer Preferences: For size exchanges or change-of-mind returns, the customer is responsible for the return shipping costs.
Important Note for Kathmandu Customers
Since you are based in Kathmandu, you may also offer a “Return to Store” option, allowing customers to drop off their returns at your physical location to avoid shipping fees.
